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Zero defect process3/15/2023 ![]() Does the organization recognize the high cost of quality issues?. ![]() ![]() In order to introduce “Zero Defects” into an organization, an internal assessment of the business process needs to be conducted by asking the following questions: Zero defects at its core represent the idea of defects per million opportunities or DPMO it is defined as 3.4 defects only per million opportunities. The adaptability of this concept allows for any business looking to streamline activities to introduce the policies needed to execute the same. “Zero Defects” acts as a philosophy or mentality to apply when conducting business activities. The process itself contains no rules or step-by-step guide. With this concept, no extra materials are utilized within the production process and as a result, lack of failure increases profits and in turn, revenues could increase the development of customer satisfaction. Zero defects explain the production process that contains no flaws and works seamlessly from start to finish. He detailed that when zero defects occur in the production processes the output created is precise therefore no costs are associated with creating the intended quality and as a result “Quality becomes Free”. In 1979, Philip Crosby (businessman and author) wrote the book “Quality is Free”, where he coined the term “zero defects”. The “Zero Defects” method works to reduce quality defects to non-existent and as a result, create better value for time spent. Businesses can handle this through innovation and streamlining processes and overheads. Tackling quality is, in theory, one of the quickest ways to increase returns on production. Out of a sample of 600 companies, 91% saw an increase in operating income after the implementation of a quality management tool. While the goal is always to produce better quality and faster results, the cost to the company cannot exceed the benefits. In this article, let us focus on the Zero Defects approach in Quality Management. Quality Management tools are effective methods of streamlining business activities.
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